Phenome Longevity

Activate a kit

Got your kit?Activate it first

Open the Phenome app, tap Activate a kit, and scan the code inside the box. This links your sample to your account, so we can send your results to the right place.

Activate a kit Get the app
  • The Phenome appActivate in
  • Kit IDThe code inside the box
  • No results releasedWithout it
A Phenome sample collection kit

Four simple steps,To activate your kit

Activate your kit before you collect your sample, so we can link it to your account.

01Open the Phenome app

Sign in with the email you used to order, so your kit is added to the right account.

02Choose “Activate a kit”

In the app, you’ll find it under Profile.

03Kit ID

Each kit has its own ID. Activating it links your sample to you.

04Collect, then post it back

Follow the guide in the box and post your sample back in the prepaid envelope, ideally before midday.

Why activating your kit matters

It links your sample to you

Activation tells the lab whose sample it is. Without it, we can’t match your sample to your account or send you your results.

It sends your results to the app

Activation is how your report reaches your account. Once the lab has processed your sample, your results appear in the Phenome app, typically 2 to 4 weeks after it arrives.

It affects returns

Unopened kits can be returned within 30 days. Once a kit is activated or a sample is sent, it can’t be refunded, so make sure you activate the right kit.

How testing works → Returns and terms →

If something isn’t right

The code won’t scan
More light, and hold the phone still a moment longer. If it still won’t read, type the code in above, or message support with your order number.
The kit arrived damaged, or my sample failed
We send a replacement at no cost and prioritise the rerun. Message support and tell us which kit it was.
I’ve ordered more than one kit
Each kit has its own code, so activate them one at a time. That is what keeps the results apart when they come back.
I’m activating for a child
Newborn Screening is ordered by a parent or legal guardian, and it is activated from that same account.
I activated weeks ago and heard nothing
Turnaround runs from the lab receiving your sample, not from the day you activated. If it has been longer than 2 to 4 weeks since you posted it, message support and we’ll check the run.

Phenome tests are for wellness and information only and are not a substitute for professional medical advice, diagnosis or treatment.

Need help activating your kit?

Our support team is here to help. Have your order number ready when you get in touch.

Go to supportBack to your account