Your account
One sign inAll your health data, in one account
Your results, reports, plan, and orders, all in one place in the Phenome app. Your account is free.
- Your emailSign in with
- NoneSubscription
- Delete it anytimeYour data
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What an account holds
Everything about your health, in one place.
Your results
Every test you’ve taken in one place: genome, gut, oral, and your Ring data. No more searching through emails for PDFs.
Your reports
Plain-language reports for each test, ready to download as a PDF and share with your GP or specialist.
Your plan
Daily actions, your personalised formula, and specialist sessions when you need them.
Your orders
Track what you’ve ordered, what’s on its way, and which kits still need activating.
Free on iOS and Android.Your results are in the app
Your results, reports, and progress are all in the free Phenome app. You can also manage orders, activate kits, and update your settings here on the web.
Here on the web
Sign in, activate a kit, track your orders, and manage your privacy settings.
Everything on the web, plus your results, reports, progress over time, Longevity AI, and booked sessions. Free on iOS and Android.
Activate a kit or track an order
Activate a kit
Link your kit to your account before you collect your sample. We can’t send your results without it.
How to activateTrack an order
Free delivery in 2 to 3 working days, and a tracking link in every dispatch email. If it has been longer, we’ll chase it.
Find your orderYour Data, Your Control
Your health data is personal. Here’s how we protect it, and how you stay in control.
Encrypted
Your data is encrypted and stored securely, and only used to create your report.
Never sold
We do not sell your data, and we do not share it with insurers, employers or advertisers.
Deleted on request
Settings → Privacy → Delete account in the app, or ask support. We remove it and confirm in writing.
Phenome tests are for wellness and information only and are not a substitute for professional medical advice, diagnosis or treatment.
Frequently asked questions
I don’t remember which email I used
Try the address the order confirmation arrived at. If that draws a blank, message support with your name and roughly when you ordered, and we’ll find it.
Do I need an account to use the PhenomeTech Ring?
Yes. The Ring pairs with the Phenome app, and the app is where sleep, heart rate, HRV and activity are read. There is no monthly fee to see your own data.
Can two people share one account?
No, an account holds one person’s results, and mixing samples into one profile makes every reading harder to trust. Order separately, and each account keeps its own results.
How do I delete my account?
Settings → Privacy → Delete account in the app, or message support. Your data is removed and we confirm it in writing.
Something isn’t working
Message support with what you were trying to do and, if it concerns an order, the order number. A person reads it.